Terms and Conditions of Use

1. Acceptance and who provides the service

These Terms govern the use of the Klaseo platform (website, management panel and mobile apps, the “Platform”). The service provider is TM PROMOTORES EN DEPORTE Y ENTRETENIMIENTO, S.A. DE C.V. (“Klaseo”, “we”), a Mexican company that operates the Klaseo platform, with its address at Altamira 611, Office 23, Zona Centro, ZIP 89000, Tampico, Tamaulipas, Mexico and contact email hello@klaseo.com.

By creating an account, using the Platform or enrolling through an academy that uses it, you accept these Terms and the Privacy Notice, which forms part of them. If you subscribe on behalf of an organization, you represent that you are authorized to bind it. If you do not agree, do not use the Platform.

2. Definitions

“Academy”: the organization (sports academy, school, studio, club, university or multi-site brand) that subscribes to a Klaseo plan and manages its own space on the Platform. “Administrator”: the person appointed by the Academy to manage its account. “Coach”: a staff user invited by the Academy, or someone who uses the Coach plan on their own. “Player” or “Student”: a student registered by the Academy or by themselves, if of legal age. “Guardian”: the parent or legal representative of a minor Player. “Academy Customer”: the student or guardian who pays the Academy for its services. “Campus”: Klaseo's free program for verified universities and teams. “White-label”: the mode in which the Platform runs under the Academy's brand, domain and apps, powered by Klaseo's engine. “Klaseo Pay”: the online payment feature described in section 9.

3. Use of the Platform

We grant you a limited, non-exclusive, non-transferable and revocable license to use the Platform while your account or your Academy's plan is active and in accordance with these Terms. When using it you agree to:

• use it only for lawful purposes and to manage sports, educational or recreational activities;
• provide truthful information and keep it up to date;
• keep your passwords safe and notify us immediately if you suspect unauthorized access;
• not attempt to access other academies' or users' data, breach security, introduce malicious code or overload the service;
• not copy, decompile, resell or sublicense the Platform, nor extract information through scraping or unauthorized automated access;
• not use it to send spam or to contact minors outside the intended channels.

You must be of legal age to open your own account. Minors use the Platform through their Academy and with their Guardian's consent (see section 5).

4. Accounts and responsibilities by role

4.1 Academies. The Academy is responsible for: (a) the accuracy of the information it uploads (students, schedules, prices, charges); (b) holding its students' and guardians' authorizations to register their data on the Platform; (c) the use its Administrators and Coaches make of the accounts; and (d) complying with the laws that apply to it as a provider of sports or educational services. Its personal-data obligations are set out in section 6.

4.2 Universities (Campus). The same responsibilities as Academies apply. Klaseo may verify institutional eligibility (official email, sports program) and may modify or end the Campus program with 90 days' notice, offering migration to a paid plan or data export.

4.3 Coaches. Coaches access only the information of the academy that invited them, and solely for operational purposes (attendance, training, evaluations, communication). They are prohibited from extracting, copying or using student data outside the Platform or after leaving the Academy, and from contacting minors outside the intended channels (see sections 5 and 11).

4.4 Players and Students. Those of legal age may create their own account. They are responsible for keeping their passwords confidential and for what they post on their profile and in the community.

4.5 Guardians. The Guardian who enrolls a minor, or authorizes the enrollment: (a) represents that they are the minor's legal representative; (b) consents to the processing of the minor's data under the Privacy Notice; (c) supervises the minor's use of the app; and (d) is the point of contact for any communication from other users to the minor.

4.6 All accounts. Each account is personal and non-transferable. We may suspend accounts that compromise security, violate these Terms or use the Platform fraudulently.

5. Minors

The Platform allows minors' profiles only under the responsibility of an Academy and with the consent of their Guardian, given at enrollment: the Platform asks for the Guardian's details and acceptance of these Terms, and records with a date whether they authorize the use of the minor's image. Rules: (a) contact from any user to a minor through the community features is routed through their Guardian; (b) minors' data is not used for advertising and is not sold; (c) the Guardian may request access to, correction or deletion of the minor's data at any time; (d) if we detect a minor's account created without the required consents, we may suspend it and notify the Academy. An Academy that registers minors represents that it holds their Guardian's consent.

6. Personal data: what the Academy does and what Klaseo does

Regarding the data of its students, guardians and staff that it enters on the Platform, the Academy is the controller and Klaseo acts as its processor.

The Academy undertakes to:

• give its students and guardians its own privacy notice and obtain the consents the law requires: the Guardian's for minors' data, express written consent for sensitive data (such as health data) and consent for image use;
• enter only the data it needs and keep it accurate;
• handle its students' and guardians' ARCO requests; Klaseo will forward any it receives and support the Academy with the information on the Platform;
• grant access only to staff who need it and revoke it when someone leaves the Academy;
• not publish photos or videos of a minor outside the Platform without their Guardian's image authorization.

Klaseo undertakes to:

• process that data only on the Academy's behalf, to provide the service and following its instructions;
• not use it for its own purposes, not sell it and not share it, except with the providers listed in the Privacy Notice or when required by law;
• maintain security and confidentiality measures and isolation between academies;
• notify the Academy without delay if a security breach affects its data;
• at the end of the service, allow the information to be exported and then delete or anonymize it as set out in section 8.

Klaseo is directly the controller of its own customers' and users' data: the subscribing Academy and its administrators, individual accounts, demo requests and site visitors. Details are in the Privacy Notice.

7. Plans, prices and billing

(a) The current plans, prices and limits are those published at klaseo.com/pricing; MXN prices apply to Mexico and USD prices to the rest of the world. (b) Klaseo plan prices include VAT (IVA); custom services (such as website, hosting, your own app in the stores and other add-on services) are quoted plus VAT. (c) Price changes are announced at least 30 days in advance and apply from the next renewal; if you disagree, you may cancel before that date. (d) Academy plans may include a 14-day free trial, with no card required; when it ends, you are only charged if you choose a paid plan. (e) Credit or debit card payments are processed by a third-party payment provider; Klaseo does not store the full card number. (f) Klaseo issues the corresponding Mexican tax invoice (CFDI) for the plans and services it charges. (g) Unless the law provides otherwise, periods already billed are non-refundable; in case of serious service failures attributable to Klaseo, service days may be credited.

8. Term, renewal and cancellation

(a) Term. These Terms remain in force while you have an account. Paid plans are subscribed for monthly or annual periods, as you choose; free plans (such as Free, Coach and Campus) have no fixed term, subject to section 4.2 for Campus.

(b) Renewal. Paid plans renew automatically for a period equal to the one subscribed, at the price in force on the renewal date (with the 30-day notice in section 7), unless you cancel beforehand.

(c) Cancellation by you. You may cancel at any time from the app or by writing to hello@klaseo.com. Cancellation takes effect at the end of the paid period: you keep access until then and no new charges are made.

(d) Suspension or termination by Klaseo. We may suspend or terminate accounts for serious breach of these Terms, fraud, security risk or non-payment, with prior notice when reasonable.

(e) After termination. The Academy has 30 calendar days to export its information; afterwards, the data is deleted or anonymized within a maximum of 90 days, except data the law requires to be kept. You may also request deletion of your account at any time (see the Privacy Notice).

9. Klaseo Pay

Klaseo Pay is the feature an Academy uses to collect online from its customers (tuition, enrollment fees, scholarships and plans). It applies when the Academy has it enabled:

• Fees. The Academy pays a fee for each successful charge, according to the rates published on klaseo.com in force on the date of the charge. The fee is deducted from what is paid out to the Academy; its customer pays exactly the amount the Academy set.
• Processor. Payments are processed by a third-party payment provider (currently StreamPay), which captures and safeguards the card data. To enable Klaseo Pay, the Academy provides the identification and banking information the processor requires and accepts its conditions. The processor may apply anti-fraud checks, holds or reserves under its policies.
• Payouts. Collected amounts are paid into the bank account registered by the Academy, net of the fee, on the schedule confirmed when the service is enabled.
• Chargebacks, refunds and disputes. The Academy is the seller of its services and answers to its customer: it handles disputes, refunds and chargebacks on its charges. Klaseo provides the transaction records it holds to document them. Chargebacks that are upheld, and any fees the processor applies for them, may be deducted from later payouts.
• Customer relationship. The charges the Academy makes to its students are a relationship between them. Klaseo provides the tool, is not a party to that commercial relationship and does not guarantee the Academy's performance of its obligations. The Academy issues its customers any tax receipts it is required to.
• Availability. Klaseo Pay depends on the country and on the processor's approval. We may suspend it in case of fraud risk or when the processor requires it.

10. White-label

In white-label mode: (a) the Academy's brand, logos and domain belong to the Academy; the software, engine and infrastructure belong to Klaseo and are licensed, not sold; (b) every white-label deployment includes the discreet “Powered by Klaseo” attribution; (c) with the Premium plan the Klaseo app displays the Academy's brand when its users log in; an app of the Academy's own published in the stores (Google Play, App Store) is an add-on service charged separately, plus VAT, may require developer accounts in the Academy's name and is subject to those stores' rules; (d) when the contract ends, the Academy keeps its brand and its data (exportable) and use of Klaseo's software ceases.

11. User content and community

(a) Content uploaded by users (photos, bios, results, messages) remains theirs; they grant us a limited license to host and display it within the Platform according to their settings. (b) Anyone appearing in the ranking or in public community profiles can adjust their visibility from their account; a minor's visibility is set by their Guardian. (c) The following is prohibited: illegal, offensive, discriminatory or harassing content; impersonation; posting third parties' personal data without authorization; using the community for spam or unauthorized commercial solicitation; and any attempt to contact minors outside the Guardian's channel. (d) We may remove content and suspend accounts that break these rules. (e) Reports are handled at hello@klaseo.com.

12. Use of artificial intelligence

We tell you plainly where we use artificial intelligence (AI):

• Some informational content on the site, such as news posts, articles and illustrations, is produced with the help of AI tools, and our team reviews it before publishing.
• The site assistant is automated: it answers with predefined options and does not use AI.
• If we add features to the Platform that use AI, we will say so in the feature itself and update these Terms.

13. Intellectual property

Klaseo, its software, design, trademarks and content libraries (for example, the exercise library) are the property of TM PROMOTORES EN DEPORTE Y ENTRETENIMIENTO, S.A. DE C.V. or its licensors. Copying, decompiling, reselling, sublicensing or creating derivative works of the Platform is prohibited, as is scraping or unauthorized automated access. Academies' trademarks belong to their respective owners.

14. Sports activity: important disclaimer

Klaseo is a software tool. We do not organize, deliver or supervise classes, training sessions, tournaments or any physical activity. Facility safety, supervision of minors during activities, players' medical fitness and the quality of instruction are the sole responsibility of each Academy and its Coaches. Klaseo is not liable for injuries, accidents or damages occurring during sports activities managed with the Platform.

15. Service availability

We work to keep the Platform continuously available, with regular backups and per-academy isolation. Even so, the service is provided “as is” and may be interrupted by maintenance (which we try to announce), third-party failures (hosting, telecommunications, payment processors) or force majeure. We recommend that Academies export their information periodically.

16. Limitation of liability

To the maximum extent permitted by law: (a) Klaseo will not be liable for indirect damages, lost profits, loss of data attributable to third parties or consequential damages; (b) Klaseo's total aggregate liability to an Academy is limited to the amount that Academy paid in the 12 months before the event giving rise to it; (c) for users of free plans (such as Free, Coach and Campus), liability is limited to what mandatory law provides. Nothing in these Terms limits liabilities that by law cannot be limited.

17. Indemnification

The Academy will hold Klaseo harmless against third-party claims (including students, guardians and authorities) arising from: data uploaded without sufficient authorization, breach of its obligations as data controller, its commercial relationships with its customers (including chargebacks) or use of the Platform in breach of these Terms.

18. Consumer rights

If you use the Platform as a consumer (for example, as a Guardian or with a personal account), you keep the rights granted by Mexico's Federal Consumer Protection Law and may contact the Federal Consumer Protection Agency (Profeco). Nothing in these Terms limits those rights.

19. Changes to these Terms

We may update these Terms. We will post the current version on this page with its date; significant changes will be announced in the app or by email at least 15 days in advance, and price changes 30 days in advance, as set out in section 7. Continuing to use the Platform after the effective date means you accept them.

20. Governing law and jurisdiction

These Terms are governed by the laws of the United Mexican States. For any dispute, the parties submit to the competent courts of Tampico, Tamaulipas, Mexico, and waive any other jurisdiction that might correspond to them by reason of their present or future domicile, without prejudice to Profeco's authority in consumer matters. The Spanish version of these Terms prevails over any translation.

21. Contact

Questions about these Terms: hello@klaseo.com. TM PROMOTORES EN DEPORTE Y ENTRETENIMIENTO, S.A. DE C.V., Altamira 611, Office 23, Zona Centro, ZIP 89000, Tampico, Tamaulipas, Mexico.